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Customer Service
Phone: 205.945.4180 Toll Free Fax: 866.221.4907- Shipping and Back-Orders
- Privacy and Security
- Returns and Replacements
- Ordering and Proofing
- Photo Submissions FAQ
- Payment, Pricing and Promotions
- Viewing Orders
- Updating Account Information
- Shipping and Back-Orders
- Items will be shipped to valid U.S. addresses only. Items which are on back order will be shipped within 2 weeks. If Periwinkle Press cannot ship within 2 weeks, the order may be canceled for a full refund, or you may choose another item of equal value and will receive it at 10% discount.
- Privacy and Security
- Nobody likes spammers. We will not share, sell, or otherwise divulge your personal information.
- Returns and Refunds
- Customized/personalized products cannot be canceled, and custom products produced as ordered are non-returnable. Custom products in which Periwinkle Press has made an error, will be reproduced and shipped as quickly as possible at no charge. However, If you (the customer or dealer) made an error (like ordering the name misspelled), we will reproduce at 50%, but we'll ask you to pay the shipping—cause we've all made a boo-boo at some time. Products damaged in shipment will be reproduced and shipped asap, however, the damaged product must be available for pick up from shipper, which Periwinkle Press will arrange. If you prefer a refund or credit to your Periwinkle Press account you must first return the product for inspection. Items which are not customized are guaranteed 100% and may be returned in good condition for a full refund.
- Ordering and Proofing
- Proofs are available on all invitation orders upon request. We will email your proof within 24-48 hours. Once we receive your approval, we'll start production on your order. A proof is required on quantities of 75 or more.